7/17/2023 0 Comments Remote assistant in windowsOther companies use remote assistance for training. Not only does this save the user time, but it also decreases the number of help work orders IT teams receive. Instead of sending over how-to guides, or screen sharing on tools like Zoom or Microsoft Teams, IT admins can take command of the user’s mouse and complete their device configuration in minutes. But when IT and MSPs can open files, photos, and videos, run scans, check registries, and access settings, they can easily verify a problem and brainstorm a fix in a much shorter time frame.īesides troubleshooting, remote assistance can also be used to onboard new remote employees. Often, users struggle to articulate problems over chat or video calls - and sending snapshots and files may not help. Remote assistance is particularly useful when remote employees have challenges with their devices or need to configure a brand-new one. Remote assistance is a connection between a user and technician that allows technicians and remote collaborators to view and operate the user’s device as if they were an admin. In this post, we’ll explain what remote assistance is, how it’s used, and the benefits you can expect from implementing it at remote-centric organizations. Remote assistance empowers IT admins and MSPs to connect to their end users’ devices anytime, anywhere, in real time. That’s where remote assistance tools come in handy. Many users find it tough to communicate what’s wrong or set up a new device without IT guiding them through the entire process step-by-step. Setting up new devices, training, the cost of password resets, and troubleshooting from afar can be extremely difficult - particularly without visibility into the user experience.Īnd while conferencing software can help, it’s often just a stopgap. The rise of remote offices has generated a lot of work for IT.
0 Comments
Leave a Reply. |